Joyce Morgenroth's experience purchasing from Uncle Bill OGorman at Royal Nissan-Subaru in Cortland, NY

Please tell us what you liked most about working with Uncle Bill

Bill brought years of experience to the process, which made things go smoothly. I appreciated his good humor, his patience, and his courtesy. I liked that he interjected some informality and made an effort to create a personal connection.

Please tell us about your overall purchase experience and finance experience with Royal Nissan-Subaru

I already knew what car I wanted, but Bill searched in order to get one onto the lot for me. He made a small adjustment on the trade-in price to make the deal more appealing to me.

Please tell us how Uncle Bill helped you with your 2020 Subaru Outback

It was a long process. I bought both the extended warrantee and rust protection. It wasn't until Bill and I were doing final paperwork that I learned that there was a $100 deductible, which hadn't been brought to my attention before that. One sour note.

Joyce Morgenroth