Please tell us what you liked most about working with Uncle Bill
This car buying experience was unlike anything I have gone through before. "Uncle" Bill took the time to walk me through every step of the car buying process. He could have rushed through and moved on to the next sale but he did not. At no point did I feel rushed, dismissed, or disrespected. He explained each feature of the vehicle I was interested in, went with me during the test drive to let me try each feature, and took me into an environment similar to what I would be driving in after purchase. He took his time, explained everything fully, and answered all of my questions. He was personable, easy to work with, and kind. Enough cannot be said about how truly amazing this man is and how grateful I am for all of his help!!
Please tell us about your overall purchase experience and finance experience with Royal Nissan-Subaru
After my vehicle's engine went (Kia Sorrento purchased used from a different dealer) I was beside myself trying to figure out what my best option was. I called Kia. The engine was under recall but a ton of hoops were needed to jump through in order to have it covered. The entire process could take six months or more. I did my research and made a decision to get a Subaru. I came in to Royal on a Saturday and asked for "Uncle" Bill. I spoke with him on a previous call to inquire on a Forester I was interested in. He was happy to help. He helped me go over my options and even explore options I had not thought of, but financially would be in my best interest. I made the decision to purchase the vehicle and by Monday evening I was driving my new Subaru Forester home! "Uncle" Bill made the process so smooth. I did not even need to go back and forth with the DMV and my insurance company!!
Please tell us how Uncle Bill helped you with your 2023 Subaru Forester
Michelle in finance was wonderful as well. She helped get me an offer (better then I was expecting) and pick out the right warranty for me. The overall experience was truly exceptional. The building was clean, everyone was pleasant, and I did not feel pressured at any point. I would highly recommend purchasing a vehicle through Royal Subaru.
Lynnette Cruger
